Privacy Policy

Privacy Policy

Introduction

Welcome to https://plumbing-101.hotscoop.net (referred to as “Plumbing 101,” “we,” or “our” throughout this policy). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy describes the practices we employ regarding the collection, use, and disclosure of personal data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Security Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website located at https://plumbing-101.hotscoop.net
  • Mobile applications and software developed by Plumbing 101
  • Services and products offered through our platform
  • Interactions between users and our content via emails, newsletters, calls, or texts/SMS

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the activities we engage in when:

  • You register an account with us and use our applications and services as an authorized user.
  • You visit or navigate through our websites linked to this privacy statement.
  • We communicate with you via emails, calls, text messages (SMS), or other channels for marketing, transactional, or service-related purposes.

Personal Data Collection

We collect various types of personal data, including:

  • Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile preferences.
  • Payment Information: Credit/debit card details, billing addresses, and payment history when you make purchases or subscribe to our services.
  • Financial Information: Bank account information if you choose to link it for seamless transactions.
  • Purchase Information: Products or services bought through our platform, including quantities, transaction dates, and delivery locations.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for the purpose of sending targeted notifications.
  • Location Data: Geographic coordinates and location-based services data to provide personalized content and services.
  • Feedback: Comments, reviews, and responses you provide to improve our products and services.
  • Social Media Information: User profiles, posts, and interactions shared via social media platforms when users choose to connect their accounts with us.
  • Product Information: Details about products viewed or purchased on our site, such as preferences, product specifications, and review feedback.

We collect this data through various methods: user input forms, account setup processes, purchase transactions, browser cookies, log files, device fingerprinting, and third-party analytics tools. Additionally, some personal data may be provided to us by third parties, subject to their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functions like login, session management, and security.
  • Preference Cookies: Customized settings and preferences are saved in these cookies to provide tailored content.
  • Analytics Cookies: They track user behavior on our site to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregated purposes only.

Users can control non-essential cookie preferences through our Cookie Manager, allowing them to customize their experience based on personal choices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for, including:

  • Fulfilling your orders or service requests.
  • Providing customer support and responding to inquiries.
  • Analyzing trends and improving our services.
  • Complying with legal obligations and record-keeping requirements.

Once the purpose is fulfilled or expires, we delete or anonymize the data to protect user privacy.

Security Measures

We implement robust security measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction:

  • Employing encryption for secure communication and data storage.
  • Engaging trusted third-party processors who adhere to strict data protection standards.
  • Regularly reviewing and updating our security protocols as technology evolves.

Children’s Privacy

Plumbing 101 does not intentionally collect or solicit personal data from children under the age of 18. Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data, subject to legal exceptions.
  • Restriction: Limiting our use of your personal data under certain circumstances.
  • Portability: Obtaining a copy of your data in a structured format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for specific or all purposes.
  • Non-Discrimination: The right to be free from discriminatory decisions based on personal data.
  • Data Portability (in some regions): The ability to move, copy, or transfer personal data.

To exercise these rights or if you have any data-related queries, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for updates.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data protection questions, please reach out to us:

Email: [email protected]

Postal Address: Plumbing 101 Privacy Team, [Your Address], [City, State, Zip Code]